Privacy Policy

LOOKI TECH LIMITED ("we," "us," or "our") operates the Capi mobile and web applications (the "Apps") and other related services (collectively, the "Services"). We are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, store, use, and share your information when you use our Services.

Your privacy and the confidentiality of your information are important to us. When you use the Apps, you may share information during your interactions with your Capi AI companion. We process this information solely as described in this Privacy Policy—primarily to enable personalized and secure conversations with your AI companion and to help your AI companion learn from your interactions to enhance your experience.

Please Read Carefully

Before using the Services or sharing any personal information with us, we encourage you to review this Privacy Policy thoroughly. If you have any questions about it, don’t hesitate to contact us.

By using the Services, you acknowledge and agree to the practices described in this Privacy Policy. If you disagree with any part of this Privacy Policy, we kindly ask that you do not use the Site or our Services.

Our Principles

When you share your sensitive and personal information with us, we see it as our highest responsibility to keep that information as safe, secure, and private as possible while still providing you with effective features and services.

We also believe that any private, personal information you choose to share with others must be done with your explicit consent, written in clear and easy-to-understand language. You should always have the ability to withdraw that consent later if you change your mind. Even in cases where you share your information with others, we take every precaution to ensure that it remains as private and secure as possible.

This is our commitment to you. While we do everything in our power to prevent mistakes on our part, if we ever fall short, we are committed to doing whatever it takes to make it right and restore your trust in us.

Information We Collect

When you use our Services, you may provide us with the following types of information:

• Account Information. When you create or access your account, we collect details such as your name, email address, and password. If you choose to log in using a third-party service like Google or Apple, we receive information about the service you used to log in. Depending on your account settings with these services, this may include your name, email address, or unique user identifiers.

  For Google login, we use Google’s authentication services exclusively for login purposes, ensuring secure access to your account. We do not access or utilize any other Google API services beyond authentication. Learn more about the use of these API services in the Google API Services Disclosure section below.

• Profile Information. During registration, we may ask for additional details such as your birth date, pronouns, and work status to help personalize your experience.

• Messages and Content. This includes the text and voice messages you send and receive through the Apps.

• Interests and Preferences. You may choose conversation preferences, such as topics you want to discuss, and set communication preferences, such as preferred times to use the Apps. Over time, we also learn about your interests and preferences based on how you use the Services. This helps us personalize your conversations and enhance your experience.

• Payments, Transactions, and Rewards. For purchases made through the Services, our third-party payment processor collects payment details. We maintain records of your purchases, selected features, and any rewards you earn or redeem while using the Services.

• Third-Party Information. If you provide us with personal information related to a third party (such as their voice, photos, or other personal data), you confirm that you have obtained the necessary consent from the third party in accordance with applicable laws and regulations to share their information with us for the intended purposes.

• Social Media Information. We maintain a presence on social media platforms such as Instagram, Facebook, TikTok, Discord (“Social Media Pages”). When you interact with us on these platforms, we may collect personal information you provide or make available to us based on your privacy settings, such as your contact details.

• Internet Activity Information: When you use the Services, we may automatically log the following information:

  • Device Information: The manufacturer and model, operating system, browser type, IP address, and unique identifiers of the device you use to access the Services. The information we collect may vary based on your device type and settings. All of this happens pretty much automatically for every service and product you use that connects to a server on the internet, not just ours, but we are required to include a notification about it here in the Privacy Policy.
  • Usage Information: Information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
  • Location Information: We may derive a rough estimate of your location from your IP address when you use the Services.
  • Email Open/Click Information: We may collect information about the date and time you open or click links in emails we send.

  We may use the following technologies to collect Internet Activity Information:

  • Cookies, which are text files stored on your device to uniquely identify your browser or to store information or settings in the browser to help you navigate between pages efficiently, remember your preferences, enable functionality, help us understand user activity and patterns, and facilitate online advertising.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

Use of Information

We use the information we store for the purposes outlined below.

• Service Improvement. We analyze the information you provide to make our Services better for you and everyone who could benefit from them. This includes:
  • Enhancing existing features and creating new ones.
  • Personalizing your experience to make it more effective and engaging.
  • Generating insights from de-identified and aggregated data to improve our understanding of how our Services are used.
• Communicating with You. We may use your information to keep you informed and provide support, including:
  • Sending updates about administrative matters, such as changes to our terms, policies, or Services.
  • Providing user support and responding to your questions, feedback, or requests.
• Service Delivery. We use your information to ensure the core functionality of the Services, enabling you to fully participate while ensuring security and ease of use. This includes:
  • Providing, operating, maintaining, and securing the Services.
  • Creating, maintaining, and authenticating your account.
  • Processing transactions through our third-party payment processors.

We may use your information to promote the Services and share opportunities with you. This includes:

• Direct Marketing

  We may send you marketing communications to notify you about special promotions, offers, or events via email or other means.

• Promotional Campaigns

  To help more people discover the Services and support our mission, we may run promotional campaigns with third-party service providers. To make these campaigns effective:

  • We may share the minimum amount of information necessary to run, improve, and evaluate the performance of these campaigns.
  • This helps ensure we’re reaching people who may benefit from the Services and prevents us from losing money on ineffective campaigns.

We may also use your information to comply with legal obligations and ensure the safety and integrity of the Services. This includes:

• Legal Compliance
  • Complying with applicable laws, lawful requests, and legal processes, such as subpoenas or requests from government authorities.
• Protecting Rights and Safety
  • Protecting our rights, as well as your rights and the rights of others, including their privacy, safety, or property.
  • This may involve making or defending legal claims.
• Auditing and Compliance
  • Auditing our adherence to legal and contractual requirements, as well as internal policies.
• Risk and Fraud Prevention
  • Preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical, or illegal activity, such as cyberattacks and identity theft.

Sharing of Information

We do not sell, rent, license, or lease your personal information to third parties. However, we may share your personal information in the following cases:

• Service Providers, that provide services on our behalf or help us operate our services or our business (such as hosting, communications, data and cyber security, fraud and bias detection, investigation and prevention, web and mobile analytics, and email and communication distribution and monitoring).
• Third-party AI providers, such as OpenAI, that we use to help support our AI-powered features. We require these providers to use your information only for the purpose of enhancing our AI-powered features, and we do not allow these providers to train their AI models using your personal information.
• Professional Advisors. We may share information with lawyers, accountants, and other professional advisors when necessary for them to provide services to us.
• Business Transaction Recipients. In the event of a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, receivership, dissolution, or asset sale, we may share personal information with counterparties and others assisting with the transaction. This includes successors or affiliates following the transaction.
• Government Authorities. We may share personal information when required to comply with legal obligations, lawful requests, or processes, such as subpoenas or government investigations.

Your Rights and Choices

We believe that you should have control over your personal information and how it is used. Below, we outline the ways you can manage your information and limit certain practices, such as online tracking and personalized advertising. You can contact us to request updates or corrections to your personal information to ensure it is accurate, current, and complete.

If you prefer to limit online tracking, which is often used for personalized advertising, several tools and settings are available to you. While we collaborate with reliable third-party service providers for promotional campaigns, we understand that some users may prefer to limit their participation in interest-based advertising. Below are ways to take control of online tracking:

• Block Cookies

  Most browsers allow you to remove or reject cookies, including third-party cookies used for interest-based advertising and online tracking. Follow the instructions in your browser settings to manage these cookies:

  • Firefox
  • Chrome
  • Microsoft Edge
  • Safari

• Online Tracking Opt-Out

  You can opt out of interest-based advertising by following the instructions in our Cookie Policy.

• Limit the Use of Advertising ID

  On mobile devices, you can limit the use of your device’s advertising ID for interest-based ads:

  • Android: Use the “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” option in your device settings.
  • iOS: Use the “Limit Ad Tracking” option in your iPhone or iPad settings.

• Use Privacy-Focused Plug-Ins or Browsers

  Privacy-focused tools can help block third-party cookies and trackers:

  • Privacy-focused browsers like Brave
  • Browser extensions like Privacy Badger, DuckDuckGo, Ghostery, or uBlock Origin.
  • Add-ons to block Google Analytics tracking, like this opt-out browser add-on.

• Advertising Industry Opt-Outs

  Many advertising organizations provide tools to opt out of interest-based advertising:

  • NAI Opt-Out Platform
  • EDAA Opt-Out Platform
  • DAA Opt-Out Platform

• Platform-Specific Opt-Outs

  Some platforms allow you to manage your advertising preferences directly:

  • Google Ads
  • Apple Personalized Ads
  • LinkedIn Advertising Preferences
  • Facebook Ad Preferences
  • TikTok Personalized Ads Settings
  • Instagram Ads
  • Snapchat Ad Preferences
  • Microsoft Ad Settings
  • Pinterest Ad Preferences
  • Reddit Personalization Preferences
  • Amazon Advertising Preferences

International Data Transfers

You provide personal information directly to us in the United States. We may also transfer personal information to our affiliates and service providers in the United States and other jurisdictions.

Data Security

Ensuring the security of your data is our utmost priority. All data transmitted between you and our services is secured using strong encryption protocols both at rest and in transit. We will also comply with any requests to fully delete user data from our system. If this is something you’re interested in, email us as set out in the Contact Us section below.

Google API Services Disclosure

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We strictly comply with all conditions specified in Google’s policy to ensure the confidentiality and security of your data.

Changes to the Privacy Policy

Our Services and business may evolve over time, and we may update this Privacy Policy to reflect those changes. When we make updates, we will post the revised Privacy Policy on this page. In cases where applicable law requires it, we may also notify you of changes using other methods, such as email or in-app notifications.

By continuing to use our Services or providing us with your personal information after the updated Privacy Policy is posted (or after you are notified, if required), you acknowledge and consent to the revised Privacy Policy and the practices described within it.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any concerns or questions about changes to this Privacy Policy, please feel free to reach out to us.

Contact Us

If you have any questions about the terms used in our Privacy Policy, our information practices, or if there’s anything we haven’t explained clearly, please don’t hesitate to reach out to us. We’re here to help.

You can contact us at our designated email address: contact@looki.ai

Or mail us to:

28 Freeland St., Suite 1009,

Toronto ON

M5E 0E3